12 of 13 people found this review helpful
Nice Car - Horrible service
By kingsman on
2012 Audi Q5 3.2 Premium Plus quattro 4dr SUV AWD (3.2L 6cyl 6A)
Audi service is horrible.
I bought new a Q7 TDI and a Q5 for my wife.
First the Audi dealer overfills the oil in the Q7 causing all kinds of problems and would not fix them because the car was just out of warranty.
Then my coolant in the Q5 starts leaking all over the garage and they say it wont be fixed under warranty because the leak could be caused from an outside influence.
I called Audi America who says sorry nothing we can do .
I am going to relay my terrible experience on every blog I can find.
Such a shame as I really loved the Q7 and thought I could get more than 70k miles out of it.
FYI- Criswell in Annapolis was the dealer.
Audi treats you great when you are buying the car but once you hit the service department you are treated like a second class citizen.
Tried contacting Audi USA to step in and make things right with no success.
Look at other luxury brands that know how to treat a customer.