September 10, 2012
We have about a month to go in our 12 month test of this 2012 Audi A8, and early this morning it crossed the 20,000 mile mark.
Unscheduled repairs or maintenance up to this point have been zero. The A8, which has an MSRP of over $101,000, has been dead reliable.
Scott Oldham, Editor in Chief
June 07, 2012
It was time for our longterm 2012 Audi A8L's windshield to be replaced.
The transaction was smooth and quick -- we gave the dealer a heads up on Monday, so they ordered the part(s). We dropped the luxoship off yesterday and it was ready for pickup later the same day.
Parts were $580, labor $200.
We may not have apprehended the nefarious and rugged offender, but at least the victim was put to rest with dignity intact.
Jason Kavanagh, Engineering Editor @ 16,294 miles.
June 04, 2012
LOS ANGLES -- The LAPD reported finding a dead windshield on Friday afternoon. Responding to a 911 call at 2012 Inside Line Audi A8L Lane, police found the windshield unresponsive. Official cause of death is said to be blunt trauma.
The only witness, a man later identified as Brent Romans, claims to have seen the assailant.
"I was just there minding my own business driving on I5 near Bakersfield when this rock jumped out of nowhere and attacked the windshield. Poor guy. It was like, bam! Then it was over. The rock took off before I could follow it. I could tell that the windshield was in bad shape. I thought about calling Safelite but within the hour the windshield was hemorrhaging cracks all over. I knew it was going to die. The sad thing is I don't know what the windshield did to deserve it. It seemed so nice."
Police are asking motorists to be on the lookout for a rock described as brown in color and about .75 inch in diameter. It is considered very dangerous. If spotted, the LAPD says to call 911 immediately.
The windshield was eight months old. Donations to the Inside Line A8L repair budget are currently being accepted.
-- AP Wire
May 31, 2012
I took our A8L in for its 15,000 mile service to Michael Automotive Audi in Fresno, CA (where I live). I met up with the service advisor and he took our car's information. The owner's manual lists the 15K as a major service. Besides the oil change, it includes a cabin air filter change, a host of inspections (battery, belts, lights, brakes, axles, etc) and a road test. The total came to a not insubstantial $476.32 (including a $25 tire rotation, which I opted for).
The labor portion of that was $331.20. Audi does offer an Audi Care prepaid maintenance program -- which we don't have -- that for $1,000 (A8) covers the first four services after the initial 5K service. Seems like a better deal.
January 20, 2012
One day after our routine service visit we received a warning that we had too much oil. That was yesterday. So we drove the car straight to Audi of Santa Monica and told our advisor that we wanted the issue remedied:
"Do you need a ride anyplace?"
"Nope, we'll wait for it."
Just about 90 minutes later our phone rang:
"Your car is ready. We drained the old oil and filled it with the correct amount."
It was a good thing that we changed our mind and didn't wait after all. I sure wouldn't want to be the guy stuck in the Audi lobby for an hour and a half. We are back on the road nonetheless. As you might expect, no charge for this visit either.
Mike Schmidt, Vehicle Testing Manager @ 8,622 miles
January 19, 2012
Yesterday we had our 2012 Audi A8L serviced at Audi of Santa Monica. Perhaps they should spend more time monitoring the amount of oil they put in customer cars and less time dressing the valets.
The A8 with the 372 horsepower V8 calls for 8.14 quarts of oil (the 12-cylinder calls for 12.16) and, as far as we can tell, they charged us for only 8 quarts. So either they didn't drain it enough or their oil distribution device is miscalibrated. Or that they didn't change the filter out, but that seems unlikely since they charged us for a new filter. (Note: Charged here means noted on the work order, the service was free.)
Eagle-eyed readers will remember that this is not the first time we've had issues with VW over-oiling. Back in '09 VW of Santa Monica overfilled our Jetta.
It's back at the dealer now.
Mike Magrath, Features Editor, Inside Line @ 8,617 miles
January 18, 2012
Yesterday Scott dropped our 2012 Audi A8L off for service. Now I know why. Audi of Santa Monica has an approach I haven't seen at other dealerships.
See this young lady at the valet booth? She greets every customer at their door and escorts them to a service advisor who is waiting in a warm office about 10 steps away. Then it's back to her post to resume texting. Maybe Words With Friends? Anyway, I watched her do it four times while waiting for a porter to pull out in our A8. That's her job.
I'm sure there is a caption contest in here someplace, but I'll leave that to you...
Oh, and you might want to hear about the service too. This first service was complimentary. In addition to the oil change there was a TCM software update and a rearview camera module update. Neither were problems we'd experienced so far.
Mike Schmidt, Vehicle Testing Manager @ 8,587 miles
January 17, 2012
This morning I dropped our long-term Audi A8 at the newly refurbished and quite lavish Santa Monica Audi for its 5,000 miles oil change. The staff was polite and organized. Our service advisor Angel Aguilera had us in and out in just a few minutes.
He also asked me if I needed a loaner vehicle for the day. I declined, as Magrath was already waiting for me outside in our Volvo S60. Next time we'll take him up on it.
Scott Oldham, Editor in Chief
January 16, 2012
We knew this was going to happen. We knew when the A8 hit 5,000 miles it would be due for its first oil change. We knew it would happen and we had a plan.
Turns out we had a bad plan.
"When we get to Kansas City," we thought. "We'll just call the local Audi dealer and zip in for a quick oil change."
Yeah well. When we got to KC we called. But the service advisor on the phone said the procedure on the A8 would take two and half hours. We were shocked.
"Really?" we said to him. "What would take so long? It's just an oil change."
The man told us there was an abundance of undercar shielding that needed to be removed and other general complications. We cried bull, but he insisted that was the deal.
We didn't have that kind of time. We needed to be in Detroit early the next day for auto show business. More importantly we had an appointment with some quality bbq in St. Louis that night.
We passed. Don't tell Audi, but we didn't have much choice. We would just have to get the oil changed back in Santa Monica the following week. Yes, after 3,500 more miles of driving.
And it will finally happen tomorrow morning. We have an appointment at Santa Monica Audi at 9:30.
We'll let you know how it goes.
Scott Oldham, Editor in Chief @ 8,538 miles
December 20, 2011
I woke up sick today. Like full blown flu sick. So I'm going to make this short and sweet.
This morning I checked the Audi's oil level. Took a few seconds and I didn't have to leave the driver's seat. As you can see there has been some consumption, but not enough for me to engage in the labor of popping the hood and pouring some in. I'm sick remember.
I should also point out that the Audi is starting to warn us that its first oil change will be due at 5,000 miles, which seems a bit early. I'll check the sedan's owner's manual and get back to you on that one.
Scott Oldham, Editor in Chief @ 3,046 miles
December 07, 2011
Remember that 2012 Audi A8L we introduced back in October? You know, the one that vanished to DC Autocraft for body repairs back on November 7. Well, after 30 days it's back. Who guessed it would cost $2,785.82 to repair? Come claim your prize.
Mike Schmidt, Vehicle Testing Manager @ 2,490 miles