Unique Service Experience - 2012 Audi A8 Long-Term Road Test
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2012 Audi A8 Long Term Road Test

2012 Audi A8L: Unique Service Experience

January 18, 2012

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Yesterday Scott dropped our 2012 Audi A8L off for service. Now I know why. Audi of Santa Monica has an approach I haven't seen at other dealerships.

See this young lady at the valet booth? She greets every customer at their door and escorts them to a service advisor who is waiting in a warm office about 10 steps away. Then it's back to her post to resume texting. Maybe Words With Friends? Anyway, I watched her do it four times while waiting for a porter to pull out in our A8. That's her job.

I'm sure there is a caption contest in here someplace, but I'll leave that to you...

Oh, and you might want to hear about the service too. This first service was complimentary. In addition to the oil change there was a TCM software update and a rearview camera module update. Neither were problems we'd experienced so far.

Mike Schmidt, Vehicle Testing Manager @ 8,587 miles


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