December 11, 2011
The TSX recently came out on the short end of a battle with a rock from a gravel truck. It turned into quite the crack, so we had to replace the whole windshield.
We looked into getting a new one from Safelite Auto Glass, who gave us a quote of $553.64, but ultimately we chose to get it replaced at Santa Monica Acura for a whopping $1,323.62, including new molding and of course tax.
Why did we do this? Because the TSX is not our car (it's an Acura press vehicle) and we wanted to replace the windshield with factory glass from the dealer.
Mike Monticello, Road Test Editor @ 18,265 miles.
November 10, 2011
Our 2011 Acura TSX Wagon requested its B1 service last week. Yesterday we dropped it off at Santa Monica Acura. We didn't have an appointment, just pulled into the service drive. An advisor promptly met us doorside, "How can I help you today, sir."
My interaction with the advisor was relatively brief, and I liked that. The B1 service covered an oil change and tire rotation. We weren't upsold anything we didn't need. We were offered a ride back to the office. And even though the advisor quoted us a time of 2-3 hours if we left the car with them, it was ready in just over an hour.
We paid Santa Monica prices for the service, $122.35. This lowered the experience from memorable to palatable overall (some day I'll come to terms with the cost of labor in this town, but not yet). Would we return to this dealer again? Yes, and the customer service is what would bring us back.
Mike Schmidt, Vehicle Testing Manager @ 15,415 miles
October 31, 2011
This alert showed up on the TSX's instrument panel over the weekend.
June 08, 2011
Our 2011 Acura TSX Sport Wagon's service reminder light started staring us in the face a few days ago, ever since the remaining oil life dropped to 15 percent. This morning the readout clicked below 10 percent, so with an Acura dealer just 2 miles from my front door and 7,701 miles on the TSX's clock, it was time to get it taken care of.
An Acura service monitor displays an alphanumeric code along with the oil life percentage, and today that code was A1. Not surprisingly, "A" is for oil change and "1" is for tire rotation, so that's exactly what I ordered up from Francisco, my friendly service advisor at Weir Canyon Acura in Anaheim, California.
With no appointment or call-ahead, a 40-minute turn around time seemed mighty good to me. I was less excited about the $105.37 bill, however.
Look closely at the bill above and you'll see that service code A, the oil change, cost $61.60. The oil in question is a 0W-20 synthetic blend, and they used 5 quarts of it at $7.79 each. The filter and washer cost $4.75 and the rest is labor and waste fees.
June 02, 2011
Just like our long-term Honda Odyssey, our long-term 2011 Acura TSX Sport Wagon has started telling us it'll need service soon. Every time we fire up the wagon this appears on its instrument panel.