2012 Acura TL Technology Package 4dr Sedan (3.5L 6cyl 6A)
Loud "CLUNKING NOISE" came from passenger side rear suspension.
It got louder as the car getting more miles on it.
Took it in four times at the local dealer:
Local dealer changed the strut but noise still there,
2nd Attempt: acura agent came in to verify the problem and took the entire assembly rear suspension apart and found nothing wrong with it but the noise still present so they concluded that it is a normal noise on the TL (Which I don't agree because only one corner of the car is making the noise, left rear suspension is nice and quiet when ride over bump)
3rd attempt: Service manager refused service because he told me that Acura is will not fix the "clunking noise" because they think it is a normal sound.
I took the car to a small local shop which is not Acura and some mechanic friends to check out the noises that I am hear from the one corner of the car (passenger rear suspension).
They all confirmed the noise is an irregularity of a suspension and suspected something is wrong with the strut and it assembly/bushing but inconclusive with the problem because it could be many things that can go wrong with it and recommended me to bring it back to Acura.
Acura refused service again and said the same thing like the 3rd attempt.
File a claim with BBB and the same Acura Claim representative that I dealt with earlier said the same thing again, that they will not fix anything regarding the clunking noise I hear because they think it is normal.
This is an Acura and it is over $40,000 dollars car so I expected a nice quiet and comfortable car but the "Clunking noise" really killed my excitement about owning this car.
Just a headeache everytime I look or drive it.
I am definately upset with Acura about how they handle this situation because they did not offer me any solution but they basically tell me live with the "clunking noise" from that one corner of the car.
and if the noise was normal, Acura mechanic wouldn't have change the strut the 1st time I brought it in...Why is Acura doing this??
and How can I get them to fix the problem I am having now, can anyone help? my frustration with Acura is to the roof now and hope to get this handle the sooner the better.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.