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Average Consumer Rating 176 Total Reviews
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3 of 3 people found this review helpful
Nice car, inconsiderate customer treatment
By glenviewjeff on
Vehicle
2007 Acura TL 4dr Sedan w/Navigation (3.2L 6cyl 5A)
Review
This is now my second TL; I should have learned my lesson from my first experience. On my first TL, I bought the extended warranty from the Acura dealer who promised it was a "bumper to bumper" warranty. Acura would not stand behind the interior trim that was falling off the door handle when the car was about four years old. This time around, I had a problem with the air conditioner that likely occurred while the warranty was in effect, but was not detectable until the first warm day, which occurred about 30 days after the warranty expired, when I brought it to the dealer. I won't be buying Acura refused to consider honoring the warranty until I paid the dealer a $100 diagnostic.
Suggested Improvements
Better long-term investment in customer satisfaction.
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