2004 Acura RL Consumer Review: Acura Customer Support Is A My
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2004 Acura RL Sedan - Consumer Review

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Performance
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Fun-to-Drive
Interior
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Build Quality
Reliability Value
Acura Customer Support Is A Myth
By Jack Watney on

Vehicle

2004 Acura RL 3.5 4dr Sedan (3.5L 6cyl 4A)

Review

The automobile, itself, is average in ride and comfort. Fit and finish are good but noise level, for this niche, and its gas mileage are poor. It can be jittery in ride and will sidestep at certain speeds and improved road conditions that it should handle well. It's distinctive attraction lies in its integrated cabin systems. The navigation system and XM radio work well but OnStar was delivered inoperative and continues to be partially so over a month later. GM and now Acura tell me that there is nothing to be done. There will be no operating telephone in this car. It's absurd.

Best Features

Navigation with Voice Recognition and the radio system with XM radio are the automobiles distinctive operable features

Worst Features

The suggested improvement is for Acura to make a serious commitment to satisfy its customers by delivering what the customer has purchased. Perhaps this means having the integrity to cease offering systems that are attractive but don't work.
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