Acura Customer Support Is A Myth
By Jack Watney on
Vehicle2004 Acura RL 3.5 4dr Sedan (3.5L 6cyl 4A)
ReviewThe automobile, itself, is average in ride and comfort. Fit and finish are good but noise level, for this niche, and its gas mileage are poor. It can be jittery in ride and will sidestep at certain speeds and improved road conditions that it should handle well. It's distinctive attraction lies in its integrated cabin systems. The navigation system and XM radio work well but OnStar was delivered inoperative and continues to be partially so over a month later. GM and now Acura tell me that there is nothing to be done. There will be no operating telephone in this car. It's absurd.
Best FeaturesNavigation with Voice Recognition and the radio system with XM radio are the automobiles distinctive operable features
Worst FeaturesThe suggested improvement is for Acura to make a serious commitment to satisfy its customers by delivering what the customer has purchased. Perhaps this means having the integrity to cease offering systems that are attractive but don't work.
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