While Acura has a great reputation for reliability and resale; I have been extremely disappointed with the Honda Motor Company in customer service. When given an 800 number it appears to only go to the Honda customer service and most of the time the assumption on the part of the phone operators is that I'm a Honda owner. The dealership is not very good considering my experience in the past with a premium vehicle. Acura while being an excellent well engineered and fun car to own, does not measure up on the critical aspects of service and followup with owners when compared to Toyota Company.
The technology and GPS system are awesome. This is a tight fun to drive car. I have just turned 30K and not one single thing has been an issue other than putting up with a poor service system at the dealership.
Acura needs to decide if their cars are really premium or just glorified Honda's. If they want loyalty to consumers willing to pay premium prices they had better devote approporiate treatment and service for us.
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